Emblemly FAQ

Everything merchants usually ask before and after installing Emblemly.

What does Emblemly do?

Emblemly lets your customers add their own logo to the products you sell, directly on the product page. They choose one or more positions (left chest, back, sleeve, or any position you define), pick embroidery or print for each, upload their artwork and pay for every logo at checkout. You review the artwork in an approval queue before production.

Which Shopify plans does it work on?

All plans, including Basic. It does not require Shopify Plus.

Which themes are supported?

Any Online Store 2.0 theme (Dawn and all themes built on the same architecture). Emblemly adds one block to your product template from the theme editor; no code changes.

How is the logo fee charged?

Each configured logo adds a decoration line to the cart at the price you set for that position and method. The fee is paid with the order, in Shopify checkout, and appears in your reports like any other sale. Nothing is invoiced afterwards.

Can I set different prices for different products?

Yes. Create pricing profiles and assign them by collection, tag, product type or individual product. The most specific match wins, so jackets can have different positions and prices than T-shirts.

How many positions can a product have?

As many as you define. Each position has its own embroidery price and print price. Customers can select several positions on one product and reuse the same logo across them.

Which file types can customers upload?

PNG, JPG, SVG, PDF and AI by default. You can restrict the formats and set a maximum file size in the app settings.

Where are the uploaded logos stored?

In your own Shopify Files, under your store. Emblemly does not keep copies of customer artwork on third-party servers. The order line carries the file link so your embroiderer or printer can open it without logging into the app.

Does Emblemly show a mockup of the logo on the product?

Not yet. Customers see a preview of their uploaded file and the positions they chose; the logo is not rendered onto the product photo. A live mockup is on the roadmap.

Can customers add text instead of a logo?

Not at the moment; Emblemly handles artwork uploads. A custom text option is planned.

What does my production team see on the order?

Each decorated line lists the position, method and artwork link per logo, plus the decoration fee lines. One approval row is created per logo in the app's queue, where you approve or reject before you produce. If your decorator works from another system, we can connect it to Shopify.

How much does it cost?

$25 per month, billed through Shopify on your regular Shopify invoice, with a 14-day free trial. Cancel any time from the app or from your Shopify admin.

What happens to my data if I uninstall?

All app data for your store is deleted when you uninstall. Artwork already stored in your Shopify Files stays in your store, because it belongs to you. Details are in the privacy policy.

Try Emblemly on your store

14-day free trial · $25/month · Unlimited products, positions and orders