Emblemly · Privacy Policy

Emblemly Privacy Policy

Last updated: 15 October 2026

Emblemly (“the App”) is a Shopify app operated by Takeoff Digital Ltd (“we”, “us”). It lets merchants offer logo decoration (embroidery or print) on their products. This policy explains what data the App processes when a merchant installs it and when their customers use it.

Data we collect from merchants

  • Store identity: your myshopify.com domain and an API access token, so the App can act on your store.
  • Configuration: pricing profiles, positions, methods, product assignments and upload settings you create in the App.
  • Catalog data: product titles, types, tags and collections, read to decide which pricing profile applies. We also create and manage one hidden “Decoration fee” product in your store.

Data we collect from your customers

  • Uploaded artwork: logo files customers upload on the product page. Files are stored in your store's Shopify Files (your Shopify account), not on our servers. We keep only the public URL.
  • Order details: from the orders/create webhook we store the order ID and name, line item ID, product title, chosen position and method, and the artwork URL, so you can approve or reject each logo.

We do not store customer names, email addresses, phone numbers, postal addresses or payment information. Order webhooks are processed only to extract the fields listed above.

How we use data

Solely to provide the App: show the uploader on your storefront, price decorations, add the fee to the cart, and give you an approval queue. We do not sell data, use it for advertising, or share it with third parties other than Shopify and our hosting provider.

Where data is stored

The App runs on Fly.io in the London (lhr) region. Data is encrypted in transit (TLS) and at rest on the hosting volume. Artwork files live in Shopify's CDN under your store.

Retention and deletion

  • When you uninstall the App, all of your store's data in the App is deleted immediately (profiles, settings, customization records, access tokens).
  • We honour Shopify's customers/redact, shop/redact and customers/data_request webhooks. Customer redaction removes customization records for the affected orders within 30 days; shop redaction removes everything for the store.
  • The hidden “Decoration fee” product remains in your store after uninstall because apps cannot modify a store once uninstalled; you can delete it manually.

Your rights

Merchants and their customers may request access to, correction of, or deletion of personal data we hold by emailing studio@takeoffdigital.co.uk. We respond within 30 days.

Changes

We will update this page when the policy changes and note the date above.

Contact

Takeoff Digital Ltd · 9 Crown St W, Poundbury, Dorchester, Dorset DT1 3FQ, United Kingdom · studio@takeoffdigital.co.uk